At LL-arge, we strive to provide you with high-quality digital travel products and a seamless shopping experience. However, we understand that there may be instances where you need assistance with refunds or returns. Below is our policy to guide you:
Refund Policy
- Eligibility for Refunds:
- Refunds are only applicable for defective or non-functional digital products.
- Requests must be made within 14 days of purchase.
- Non-Refundable Items:
- Downloaded products that are functioning as described.
- Purchases made by mistake or due to a change of mind.
- How to Request a Refund:
- Email us at support with your order details and a description of the issue.
- Attach any supporting evidence (e.g., screenshots of the problem).
- Processing Time:
- Refunds will be processed within 5-7 business days after approval.
- Refunds will be issued to the original payment method.
Exchange Policy
The correct product will be provided after verification.
Eligibility for Exchanges:
Exchanges are allowed if you received the wrong digital product.
Requests must be made within 14 days of purchase.
Process:
Contact support with your order details.